Our Policies

Ordering

  • Please either send us a Direct Message on Instagram (@potatoandstones) or email us your order details and we will get back with an order confirmation.
  • For customisations, please allow us a few days to get back with the availability of gemstones and a price quotation.
  • Orders will ONLY be processed once the initial payment has been received.
  • Each item is made to order, hence please allow 6-8 weeks for completion. You will be notified once your order is ready to ship!
  • For ring orders, please indicate US ring size. For more information on sizing, please refer to our Ring Size Guide.

Payment

  • Payment can either be made in full or with a 50% deposit within 48 hours upon order confirmation. The balance must be paid before the item is shipped out.
  • Payment can be accepted via:
    1) Internet Banking or ATM Transfer; or
    2) PayPal (please note that there will be an additional fee of 5% for this option)
  • Kindly make payment within the stipulated time frame provided. Orders will be cancelled if the deposit has not been made within 48 hours, unless written notification has been given for delay in payment.

Packaging

  • Items will be wrapped in tissue and placed in a gift box with a handwritten tag.
  • To lower our carbon footprint, items purchased together will be combined in one gift box.
  • Do drop us a note if an item needs to be packaged separately although please note there will be an extra cost of SGD5 per gift box and extra shipping charges might incur.

Shipping

To Singapore:

  • Purchases above SGD175: Free Courier Delivery within 2-3 working days
  • Purchases SGD175 and below: SGD6 Courier Delivery within 2-3 working days
  • A tracking number will be included after your items have been sent out. A complimentary re-delivery can be made if there is no one at home during the attempted delivery.

To Malaysia/Indonesia:

  • Purchases above SGD200: Free Registered Mail
  • Purchases SGD200 and below: SGD8 Registered Mail
  • All items will be shipped via SingPost through registered mail, which is trackable on the SingPost website.

To Everywhere Else:

  • Purchases above SGD250: Free Registered Mail
  • Purchases SGD250 and below: SGD12 Registered Mail
  • All items will be shipped via SingPost through registered mail, which is trackable on the SingPost website.

For International Orders, please be aware that you are responsible for any customs fees, duties or taxes applicable to your order.

Returns

  • All orders are final and there will be no returns, cancellations or refund of orders.

Resizing

  • A one time complimentary resize per order, will be offered (excluding eternity bands and customised designs).
  • Resize requests must be made within 2 months of order delivery. A resizing fee will apply, if the request falls outside of these parameters.
  • We simply ask that you cover the shipping costs to and from us via registered mail or standard courier delivery.